1 What does responsible gaming mean?
Responsible gaming means enjoying gaming as a healthy form of entertainment — where you remain fully in control, free from financial or mental stress. At dhk7, responsible gaming isn't just a rule; it's our core philosophy.
The vast majority of Bangladesh's millions of players use gaming purely for entertainment. But some people can unintentionally cross their limits. dhk7 believes that with the right knowledge, the right tools, and the right mindset, responsible gaming is entirely achievable.
Responsible gaming at dhk7 is built on three core pillars: Awareness, Control and Assistance. Our platform is built around these three pillars, with multiple safeguards in place to keep you protected at all times.
2 Set Limits — Stay Within Your Budget
Dhk7 offers a robust limit-setting system to help you stay in control of your finances. These features are completely free and can be adjusted anytime from your account settings.
Deposit Limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, lowering the limit takes effect immediately, but increasing it requires a 24-hour waiting period.
Loss Limit
Your session ends automatically once you reach a set loss amount. This protects you from significant financial harm and helps you avoid impulsive decisions.
Time Limits
Set how many hours you want to play each day. When the time is up, the platform logs you out automatically. You can play again the next day.
Betting Limits
Set a maximum amount per bet. Smaller bets mean longer playtime and a lower risk of heavy losses.
3 Recognizing the Signs of Addiction
Gaming addiction develops gradually — it can be hard to recognize at first. dhk7 wants you to stay aware and take action early when you spot the initial signs.
- Placing bigger bets after a loss to try to win back money
- Hiding your gaming activity from family and friends
- Feeling restless or anxious at the thought of stopping
- Spending money on gaming instead of paying bills or debts
- Impact on work, studies, or relationships
- Staying within your set budget
- Healthy relationships with family and friends
- Accepting losses calmly without getting discouraged
- Being able to take a break at any time
- Maintaining balance between work, family, and gaming
4 Self-Exclusion — Take a Break When You Need It
Self-exclusion is a feature that allows you to take a break from the dhk7 platform for a specified period of time. It is completely confidential and effective.
Temporary Break
Take a temporary break lasting anywhere from 24 hours to 6 weeks. No transactions will be possible on your account during this period.
Long-Term Exclusion
Choose a long-term self-exclusion period ranging from 1 month to 5 years. Your account will remain locked until the period expires.
Permanent Closure
You can permanently close your account if you choose to. This decision is irreversible, so please consider it carefully.
To activate self-exclusion, log in to your account and go to Settings > Responsible Gaming > Self-Exclusion. Alternatively, contact our support team and they will take action within 24 hours.
5 Protection of Minors
Dhk7 strictly prohibits anyone under 18 from opening an account or participating in gaming. Age verification is mandatory at registration. Any account found to belong to a minor is immediately closed and the balance is refunded.
- Age verification at registration using a national ID or birth certificate
- Enhanced verification process for suspicious accounts
- Family protection tools — block access on children's devices
- Account Monitoring Options for Parents
- Compatible with parental control software
6 How to Get Help & Support
Dhk7 believes that seeking help takes real courage. If you feel that gaming addiction is having a negative impact on your life, take the steps below.
Live Chat Support
Dhk7's responsible gaming team is available 24/7 via live chat. Speak with us in complete confidence.
Email Support
Email us at [email protected]. Our specialist team will provide detailed assistance within 24 hours.
Self-Assessment Tool
Take our online self-assessment test to understand where your gaming habits currently stand.
Information & Resources
Comprehensive guides and resources on responsible gaming are available in Bengali on the dhk7 platform.
7 Self-Assessment Test
Answer the questions below to assess your own gaming habits. This is not medical advice, but it's a first step toward understanding yourself better.
| Question | If yes | Otherwise |
|---|---|---|
| Are you spending beyond your set budget? | Stay Alert | Good |
| Do you increase your bets after a loss? | Stay Alert | Good |
| Do you hide your gaming from family or friends? | Stay Alert | Good |
| Do you find it hard to stop playing? | Monitor | Good |
| Is your work or studies being affected? | Stay Alert | Good |
| Are you borrowing money to fund your gaming? | Stay Alert | Good |
| Do you play beyond your set time limit every day? | Monitor | Good |
* If you answered "Yes" to more than two questions, please contact the dhk7 support team or consider self-exclusion.