Dhk7 Privacy Policy — Your data is our responsibility

1 Introduction & Purpose

Dhk7 (dhk7.onl) is one of Bangladesh's most trusted online Sports Betting and gaming platforms. We believe it is both our ethical and legal responsibility to keep every member's personal data secure. This privacy policy explains what information dhk7 collects, why we collect it, and how it is used and stored.

Dhk7's privacy policy is written in plain language so any member can easily understand it. We prefer to speak to you directly rather than hide behind complex legal wording. Your privacy is not just a rule for us — it is a commitment.

This policy applies to all dhk7 services — including the website, mobile app, Live Casino, Sports Betting, and customer support. Whenever you use dhk7, this privacy policy is in effect.

2 What information we collect

Dhk7 collects only the information needed to provide our services. We do not ask for anything beyond that. The table below shows what types of data are collected and for what purpose:

3 How Your Information Is Used

Dhk7 uses your information only for specific, defined purposes. We never use your data for anything else without your consent. The main purposes are outlined below:

• Account management: For registration, login, and account verification.
• Payment processing: For completing deposits and withdrawals securely.
• Customer support: To help resolve your issues quickly and efficiently.
• Ensuring security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify signs of addictive behavior and provide support in a timely manner.
• Service Improvement: To analyze usage patterns and deliver a better experience.
• Legal obligations: To comply with applicable laws and regulatory authority directives.
• Promotional communications: To keep you informed about offers and bonuses, with your consent.

Dhk7 never sells your data to advertisers or third parties. If you no longer wish to receive promotional messages, you can unsubscribe at any time.

4 Cookie & Tracking Policy

Dhk7 uses cookies and similar technologies to deliver a better experience on our website and app. Cookies are small text files stored on your device.

• Essential cookies: Required for login sessions and security — the site cannot function without these.
• Functional cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand site traffic and usage patterns — all data is anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some dhk7 features from working properly.

5 Sharing Information with Third Parties

Dhk7 may share information with specific third parties in limited circumstances. In every case, strict confidentiality agreements are in place.

• Payment provider: bKash, Nagad, or other payment gateways — solely for processing transactions.
• KYC verification services: Licensed providers for identity and age verification.
• Technology partners: Server hosting and cybersecurity service provider.
• Law enforcement agencies: Where required by a court order or legal obligation.
• Game provider: Licensed software providers for Live Casino and slots games.

Outside of the cases above, dhk7 does not share your information for any other purpose. All third parties with whom data is shared are contractually bound to uphold dhk7's privacy standards.

6 Data Security Measures

Dhk7 protects your data using industry-leading technology and practices. Our security infrastructure is audited regularly by independent third parties.

• 256-bit SSL/TLS Encryption: All communications on the website and app are encrypted.
• Firewall & DDoS Protection: Servers and databases are protected against external attacks.
• Two-factor authentication (2FA): Adds an extra layer of security to your account.
• Regular security audits: Regular penetration testing conducted by third-party security experts.
• Restricted Access: Staff can only access the information necessary for their specific role.
• Data backup: Regular encrypted backups to ensure your data is never lost.

7 Your rights

As a dhk7 member, you have full rights over your own data. We are always committed to upholding those rights.

• Right to access your data: You can request to see what information dhk7 holds about you.
• Right to correct your data: You may request corrections to any inaccurate or outdated information.
• Right to delete your data: You can request deletion of your data under certain conditions.
• Right to restrict processing: In certain cases, you can request that the use of your data be restricted.
• Right to data portability: You can request a copy of your data in a common, portable format.
• Right to object: You can object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw consent to promotional communications at any time.

To exercise any of these rights, please contact the dhk7 support team. We typically respond within 30 business days.

8 Children's Privacy

Dhk7 is strictly prohibited for users under 18. Under no circumstances do we collect or store data from minors.

If a parent or guardian suspects their child is using dhk7, please contact our support team immediately. We will act promptly.

9 Data Retention Period

Dhk7 does not retain data longer than necessary. The table below shows the retention period for each type of information:

Once the retention period expires, dhk7 automatically deletes or anonymizes your data securely.

10 Changes to the Privacy Policy

Dhk7 may update this privacy policy from time to time. Changes may be made due to legal updates, the introduction of new services, or security improvements.

• At least 7 days in advance Notification will be sent via email or through the platform.
• The date of any change will always be shown at the top of the page as "Last Updated".
• Continued use of dhk7 after any changes will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

If you need a previous version of the Privacy Policy, contact our support team — we can provide it.

11 Contact & Complaints

For any questions or concerns about the Privacy Policy, dhk7's support team is always ready to help. We take every concern seriously.